Frequently Asked Questions!
Following are the most common questions asked by prospective new clients. Perhaps by reading these answers you might find our information you did not know to ask!
How will you find tenants for my house? How long will it take?
Your home will immediately be put on our list of available properties. It will also be put on our web page at www.realestateserv.com, several other websites and on the Multiple Listings Service.
Do you collect the first and last months’ rent?
We collect the first month’s rent plus a security deposit. The property is automatic — professionally cleaned and repairs are made between each tenant as needed. The cleaning and any tenant-related damages are withheld from the Security Deposit. Repairs not due to tenant damage are an owner’s expense.
Can I say that I do not want any pets or smokers in the house? How about children?
Pets and smokers are definitely not protected, classes. However, by eliminating both you are probably eliminating 80% of the people in the market for a rental house! We advertise all properties to be “non-smoking” which means no smoking inside. Weé encourages our clients to be open to the idea of pets, with the owner’s approval. Pet rent of $25.00 per month per pet is the charge. However, if you feel very strongly about this issue, we will agree not to rent your property to anyone with a pet.
Children come under the protected class of “familial status” and it is not possible to discriminate in this way.
What happens if the tenant does not pay rent on time?
The rent is due on the first of each month and considered late after the third. More than 95% of the tenants pay their rent by the third of the month. If not paid by the third of the month, a 3-day notice will be served.
Should the tenants leave the property owing more than is covered by the security deposit, they will be billed. If they do not pay, it will be turned over to a collection agency. Any funds received by a collection agency are subject to the agency’s fees. All remaining funds are forwarded to the owner per the contract.
WHY CHOOSE THE REAL ESTATE SERVICES OF PALM COAST?
1. Take advantage of our reputation
Real Estate Services of Palm Coast began in Palm Coast over 30 years ago as a small family-owned business with 2 licensed professionals and 25 rental properties. Today, we have 11 full-time licensed professionals and an office staff of 3 with over 150 rental properties.
2. Get the most out of marketing
In addition to our company website, www.realestateserv.com, our properties are advertised on reputable real estate sites such as Realtor.com, Zillow.com, Trulia.com, and many more!
3. Our comprehensive screening process
We believe in leaving things to professionals. For this reason, we employ a third-party company that is known nationwide for its services. They will screen for credit, rental, history, income, and criminal background in all 50 states. We only approve the most qualified tenants.
4. Our lease protects you
Just as we entrust professionals to screen your tenants, we only trust a professional to draft the lease.
Real Estate Services of Palm Coast retains a highly reputable real estate attorney to draft leases and advise on all issues before they become a legal problem. Additionally, we EVICT should the circumstances call for it and you do not pay any additional funds nor do you ever step foot in the courthouse. WHAT OTHER MANAGEMENT COMPANY DOES THAT?
5.We coordinate all maintenance with zero monetary influence
In the event that a repair needs to be made, we will contact the appropriate vendors to remedy the problem. We only use vendors who can prove that they are licensed and insured monthly. We have no affiliation with the contractors and receive no monetary compensation for repairs or maintenance done.
6. We staff on-call personnel 24 hours a day, 7 days a week
At Real Estate Services of Palm Coast, we have on-call staff around the clock. Should an emergency arise at your property, the tenants have someone to report to immediately so the situation can be resolved quickly and damage to your property can be minimized.
7. We are available
We strive to make ourselves readily available to both owners and tenants. Your property manager isn’t the only one who can help you. Our office is open 6 days a week so you will always be able to contact one of our staff.
8. We use professional accountants
All funds that go through our company are recorded and tracked. Once rent is paid, we will pay any maintenance bills for you if applicable, and either deposit your money into your checking account or mail you a check…whichever you prefer. Also, you will receive a statement monthly that clearly displays what was taken in and what was paid out, At the of the year you will receive a 1099 and a summarized statement so you have all of the information you need to file your taxes correctly.
9. We stay up to date
At Real Estate Services of Palm Coast, we strive to keep up with the ever-changing technology. Not only do we offer a state-of-the-art website at www.realestateserv.com, we have owner and tenant portals. Your portal will allow you to view and print statements as well as contact your property manager. The tenant’s portal allows them to contact their manager easily and most importantly, the option to PAY RENT online. We make it as easy as possible for tenants to submit a rental payment which helps us ensure you get paid.
10. Our goal
Our goal is to not only keep your home occupied but also to protect its value. After all, a home is one of the biggest investments, a person can make.